Frances

Ms Frances Horibe is a best-selling author whose books have been published in Canada, the U.S., Australia, Great Britain, China and the Arab states. She speaks and consults frequently with a wide variety of clients, both nationally and internationally.
She was Vice-President of Quality and Customer Care for Achieve International, a management consulting firm. Achieve’s clients included American Express, Black and Decker, and University of Alberta Hospitals.
Other positions include Director-General, Strategic Planning & International Marketing for Transport Canada where she was tasked with restructuring, downsizing and revitalizing an organization with large headquarters and regional staffs. She was responsible for change management, internal communications, human resource planning and selling Transport Canada’s technical expertise overseas.
Ms Horibe has been an examiner for the Canada Awards for Excellence and for IBM’s T.J. Watson Award of Excellence as well as a regular guest columnist for the Canadian HR Reporter. She has a B.A. in Psychology from McGill University and an M.A. in Psychology from University of Western Ontario. She is also a secret fiction writer.
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